What is eCommerce Upselling?
E-commerce upselling is a sales strategy where you encourage customers to purchase a higher-priced or upgraded version of the product they were initially considering.
The goal is to increase the average order value (AOV) by offering customers better value or additional features for a slightly higher price.
Example of Upselling
Product: A customer is about to purchase a mid-range smartphone priced at $500.
Upsell: As the customer proceeds to checkout, the website displays a banner or pop-up offering an upgrade to the premium version of the phone for an additional $150.
Key benefits of upselling:
- Increased revenue: By convincing customers to choose a higher-priced option, you can boost your overall sales.
- Improved customer satisfaction: If the upgraded product truly offers more value, customers are likely to be happier with their purchase.
- Deeper customer relationships: Successful upselling can strengthen the customer relationship by demonstrating that you care about their needs and